Refund & Return Policy – Zi Suppliers

At Zi Suppliers, we strive to provide high-quality products and ensure customer satisfaction. If you are not completely satisfied with your purchase, we offer a straightforward refund and return policy to address your concerns.

Returns

  • Customers can request a return within 30 days of receiving the product.
  • Items must be unused, in their original packaging, and in resellable condition to be eligible for a return.
  • Certain items, such as custom-made products, perishable goods, or clearance items, may not be eligible for returns.

Refunds

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
  • Approved refunds will be processed within 30days and credited to the original payment method.
  • Shipping costs are non-refundable, and return shipping is the customer’s responsibility unless the return is due to a defective or incorrect item.

Exchanges

  • If you received a damaged or defective product, please contact us within 30 days for an exchange or replacement.
  • Exchanges are subject to product availability.

How to Request a Return or Refund

  1. Contact our customer support at support@zisuppliers.co.uk
  2. Provide your order number and reason for return.
  3. Our team will guide you through the return process.

For any further questions, feel free to reach out to us via email or phone. We appreciate your business and look forward to serving you!

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